VIPEC is committed to providing professional after-sales service and warranty support for all HSC, TADANO, and DONGYANG truck-mounted cranes distributed in Vietnam.

1. Warranty Period

TADANO

• 12 months or 1,000 operating hours, whichever comes first.
• Warranty starts from the delivery date.
• If the delivery date cannot be verified, warranty is limited to 18 months from the Bill of Lading (B/L) date.
• Consumable parts are excluded from warranty coverage.

DONGYANG (DY)

• 12 months from the date stated on the Delivery Report.
• Warranty covers crane components only and excludes consumable items.
• Warranty eligibility requires proof that the defect is caused by manufacturing faults.

HSC

• 12 months or 1,000 operating hours, whichever comes first.
• If the delivery date cannot be verified, warranty is limited to 18 months from the Bill of Lading (B/L) date.
• Consumable parts are excluded from warranty coverage.

2. Warranty Parts Cost

TADANO

• Replacement parts are supplied after VIPEC submits a warranty claim to the manufacturer.
• Air freight costs from Japan are charged to the customer (minimum USD 130 per shipment) and reimbursed after warranty approval through the TADANO online system.
• Transportation expenses are calculated based on actual travel distance (USD 0.40/km).

DONGYANG (DY)

• Warranty parts are provided by the manufacturer.
• Import duties, VAT, customs clearance, and domestic transportation costs are covered by the manufacturer.
• Labor costs are covered by VIPEC.

HSC

• Replacement parts are supplied after VIPEC submits a warranty claim to the manufacturer.
• Air freight costs from Korea are charged to the customer (minimum USD 130 per shipment) and reimbursed after warranty approval through the HSC online system.
• Transportation expenses are calculated based on actual travel distance (USD 0.40/km).

3. Repair Labor Cost

For all brands:

Repair labor costs related to approved warranty claims are fully covered by VIPEC

4. Handling of Replaced Parts

TADANO & HSC

• VIPEC will temporarily store replaced components while waiting for the manufacturer’s decision:

  Return the defective part to the manufacturer if requested.
  Dispose of the part if the manufacturer does not require its return.

DONGYANG (DY)

• Defective parts will be stored pending the manufacturer’s instructions.
• If the manufacturer requests the return of the part, VIPEC will arrange shipment accordingly.

5. Warranty Service Contact

For warranty claims, technical support, spare parts inquiries, and maintenance services, please contact:

VIPEC Equipment & Specialized Vehicles JSC.

Hotline: 1900 636 341
Email: info@vipec-vp.vn
Website: https://vipec-vp.vn

VIPEC remains committed to delivering prompt, transparent, and professional warranty support to maximize equipment uptime and customer satisfaction.